Shipping Policy
1. General
This Shipping Policy applies to orders placed through galovirexa.com.
The store is operated by KRENTA UG (haftungsbeschränkt), Lehmweg 53, 20251 Hamburg, Germany.
2. Shipping Destinations
Available shipping destinations are shown during checkout.
A customer should not assume that delivery is available to a country or region unless the checkout process accepts the relevant delivery address and offers a shipping method for it.
3. Shipping Methods and Charges
Available delivery methods and their prices are shown during checkout before the order is submitted.
Shipping fees may vary depending on the destination, products in the order and delivery option selected.
4. Estimated Delivery Times
Estimated delivery times are shown during checkout or in the order information where available.
Delivery estimates are not guaranteed arrival dates unless the customer is expressly told otherwise.
5. Order Processing
Orders are processed after they have been successfully received and any required payment authorisation has been completed.
Processing may take longer during public holidays, unusually busy periods, or where an order requires additional review.
6. Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
If an address is incomplete or incorrect, the delivery may be delayed, returned or require another delivery attempt.
7. Delivery Problems
If an order appears to be delayed, damaged, lost or delivered incorrectly, customers should contact Galovirexa through the Contact page on galovirexa.com with their order details.
The business will review the issue and take the steps required under the applicable contract and consumer law.
8. Damaged Parcels
If a parcel arrives visibly damaged, customers should document the condition of the parcel and products where reasonably possible and contact Galovirexa promptly.
This request for documentation does not limit statutory rights.
9. Food Products
Customers should follow any storage, handling or use instructions provided with the delivered food products.
Where temperature, shelf-life or storage information is provided, the product should be handled accordingly after delivery.
10. Separate Deliveries
Where an order contains several products, they may be delivered separately where necessary.
If a single order is split into multiple shipments, the customer will not be charged an additional shipping fee solely because Galovirexa chose to split the shipment, unless this was clearly agreed otherwise before the order was submitted.
11. Failed Delivery and Returned Parcels
If a delivery fails because the customer supplied an incorrect or incomplete address, refused delivery without a legal basis, or did not collect a shipment after reasonable delivery attempts, the parcel may be returned.
Any additional costs may be handled in accordance with applicable law and the circumstances of the order.
12. Contact
For shipping questions, customers can use the Contact page on galovirexa.com.